HELP & FAQS
PRODUCT
Will it really glow in the dark?
They really will. Our products will glow their brightest in the first 30 minutes, but will continue glowing subtly for up to 10 hours. By this point they will only be visible in total darkness.
They are infinitely rechargeable and will charge in literally seconds. Powered by science, you can discover more about Super-LumiNova here
What colours do they glow?
We currently have 3 glow colours and 4 'enamel' colours.
Glow colours: Mint-Green (Turquoise, Aqua & Blue-Violet.
Enamel colours: Turquoise, Blue, White, Purple.
Powered by science, you can discover more about Super-LumiNova here
Is the jewellery waterproof?
Yes! We use highly resistant 316L grade stainless steel with a 18K PVD coating.
The Super-LumiNova has been combined with a special waterproof varnish so you can exercise, shower and swim freely without needing to take it off.
What materials do you use?
Our pieces are crafted in either polished 316L grade stainless steel (Silver), or PVD coated with 18K (Gold).
The glowing pigment (Super-LumiNova) is REACH compliant and infinitely re-chargable.
Our packaging is 100% plastic free and recyclable. The re-useable pouch is made of cotton.
Is the jewellery hypoallergenic?
Yes, 316L stainless steel is considered hypoallergenic and safe to wear. The Super-LumiNova is REACH compliant so there are no nasty chemicals in that either.
Is your packaging eco-friendly?
Yes, our packaging is 100% plastic free and recyclable. You can find out more about it here
Do you offer gift wrapping?
Not currently, however your jewellery will arrive in a presentation box with cotton pouch. We are looking to introduce additional gift wrapping options soon.
Where are your products made?
Our jewellery is made in China, the Super-LumiNova application is completed in Switzerland.
Do you offer different sizing?
Currently our necklace pendants are all available in the same size detailed on each product page, but we have the option of 2 different chain lengths: 16+2" & 18+2"
Are the pieces unisex?
We consider our pieces to be gender neutral to be worn by everyone.
Why have I received LUMI branded jewellery and/or packaging?
2 years in the making, we originally developed the brand under the name LUMI, later launching it as LU&ME which we felt more aligned to our values.
We have some LUMI branded stock which we are phasing out and will be replaced entirely over our next productions.
SHIPPING
Do you offer free shipping?
Both free and upgradeable shipping is available on all UK orders.
Free shipping is also available for overseas customers depending on order value / service. You can find out more here
Where do you ship from?
Our stock is held in and dispatched from London, UK.
How quickly will my order be dispatched?
We aim to have orders dispatched within 48 working hours.
VAT / Tax
VAT (20% tax) is included in product prices listed on the UK site for all orders being shipped within the UK.
Orders being shipped outside of the UK will not include UK VAT, but will be subject to local taxes & import charges. Please contact us to discuss the expected additional fees.
WARRANTY & CARE
What warranty do you offer?
2 year peace of mind warranty against any manufacturer defects such as breakages or tarnishing in which time we will quickly replace. Contact us if you have any questions about warranty and what is covered.
How do I care for my jewellery?
Gently clean with mild soap and water, using a soft cloth to remove dirt and/or any build up. Avoid abrasive cleaners, harsh chemicals, and always rinse after swimming.
RETURNS
Can I return my order?
Yes, we offer a 30 day return window. Please visit our returns page for further information.
If you didn't find an answer to your query, please contact us and one of the team will aim to respond within 48 hours.