Effective Date: 1^st July 2025

Welcome to LU&ME. Please read these Terms & Conditions ("Terms") carefully before using our website [http://www.luandme.co/] ("Website") or placing an order with us. By accessing our Website and/or purchasing from us, you agree to be bound by these Terms.

 

1. About Us

LU&ME is a registered trademark owned & operated by Brands Supply Ltd, a company registered in the United Kingdom. Our registered address is 39 Highstreet, Orpington, BR6 0JE, UK. Company number 14370351. 

 

2. Use of Website

You agree not to misuse the Website or its content. You may not:

•    Use the Website in any way that causes, or may cause, damage or impairment of availability or accessibility.

•    Use the Website for unlawful, fraudulent, or harmful purposes.

We reserve the right to suspend or terminate your use of the Website if you violate these Terms.

 

3. Product Information

We make every effort to display our products accurately, including colours and descriptions. However, slight variations may occur due to screen display differences or manufacturing tolerances.

All products are subject to availability.

 

4. Orders

Once an order is placed, you will receive an order confirmation email. This email does not constitute acceptance. We reserve the right to refuse or cancel orders for reasons including product availability, errors in product or pricing information, or suspected fraudulent activity.

Once your order is dispatched, you will receive a shipping confirmation, at which point your contract with us is complete.

 

5. Pricing & Payment

All prices are listed in GBP (£) and include VAT unless otherwise stated. We reserve the right to update prices at any time.

Payment must be made at the time of order using approved payment methods. We do not store payment card details, these are handled securely by our payment processor.

 

6. Shipping & Delivery

Delivery times and costs are stated on our Shipping page. While we aim to meet estimated delivery dates, delays can occasionally occur. We are not liable for any delay or failure to deliver due to circumstances beyond our control.

 

7. Returns & Refunds

We offer returns in accordance with our Returns Policy. To be eligible for a return, items must be unused and in their original packaging.

You must notify us within 14 days of receipt if you wish to return an item. Refunds will be processed once returned goods are received and inspected.

 

8. Warranty

LU&ME jewellery comes with a 2 year peace of mind warranty against manufacturing defects. This does not cover normal wear and tear, accidental damage, or misuse.

 

9. Intellectual Property

All content on this Website, including images, logos, designs, and text, are owned or licensed by LU&ME. You may not copy, reproduce, or use any part of the Website without our prior written consent.

 

10. Limitation of Liability

We do not exclude or limit our liability for death or personal injury caused by our negligence or for fraud.

To the fullest extent permitted by law, LU&ME shall not be liable for indirect, incidental, or consequential damages arising from your use of the Website or purchase of products.

 

11. Privacy & Cookies

Your use of the Website is also governed by our Privacy Policy and Cookie Policy.

 

12. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

 

13. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with a revised effective date. Your continued use of the Website indicates your acceptance of any updated Terms.

 

14. Contact Us

For any questions about these Terms, please contact: Email: info@luandme.co